Need to return a product?
Let’s see what we can do to help.
Please inspect all products as soon as possible after purchasing.
If you believe your product is defective:
The product must be returned to Maitri within 7 days of purchase date and verified defective by a Maitri team member to receive a full refund or an exchange. The product must be in its original packaging, with all labels attached, and contain original contents.
If your product is unopened:
The product must be returned to Maitri within 7 days of purchase date to receive a full refund or an exchange. All labels must be attached with packaging and tamper seal intact.
If you believe a product is defective or if your product is unopened, and 7 days have passed:
You must contact the product’s Grower/Processor and obtain a return authorization for an exchange, a full refund or credit. The product must be returned to Maitri within 30 days of purchase date in its original packaging, with all labels attached, and contain original contents. If unopened, the product must have all labels attached with packaging and tamper seal intact. Scroll down for Grower/Processor contact information.
If you have an issue with the weight, quality, or consistency of a product:
You must contact the product’s Grower/Processor and obtain a return authorization for an exchange, a full refund, or credit. The product must be returned to Maitri within 30 days of purchase date, in its original packaging, with all labels attached, and contain remaining contents.
For PAX, Yocan, GPen, PuffCo, and DART devices, You Must fill out and submit the manufacturer’s warranty program, if applicable in your purchase.
Scroll down for Device Contact information
Grower Processor Contacts
AGRI-KIND https://agri-kind.com/contact/
CALYPSO info@calypsoerie.com
CRESCO (Supply/remedi) feedback@crescoyeltrah.com
FARMACEUTICALRX info@farmaceuticalrx.com
Franklin Labs Contact — Franklin Labs, LLC (franklinlabspa.com)
G LEAF patients@gleaf.com
GRASSROOTS (Select) customerservice@curaleaf.com
hANGING gARDENS (Usonia) hanginggardensmmj.com
ILERA (KindTree/prism) customerservice@ilerahealthcare.com
INSA Contact Us | Insa
LIBERTY (Strane) PA-Sale@holisticindustries.com
Maitri Genentics CONTACT@MAITRIGENETICS.COM
MOXIE / PUREPENN (Trulieve) contact@purepenn.com (Include Photos)
Organic Remedies info@organicremediespa.com
PAREA BIOSCIENCE Pareabiosciences.com
Penn Health Group https://www.pennhealthgrouppa.com/contact-us
PRIME WELLNESS Submit request here.
RYTHM (GTI/Good Green/Dr.Solomons/Shine) info@gtigrows.com
Revel & Seven Hills (Origyn Extracts) patients.pa@ayrwellness.com
SELECT select.support@curaleaf.com
STANDARD FARMS info@standard-farms.com
TERRAPIN customercare@terrapincarestation.com
VIREO (Nira/The Bank/The Lab/seche) pams-orders@jushico.com
WHOLE PLANTS info@wholeplantsllc.com
Device Contacts
PAX
https://www.pax.com/pages/warranty
GPEN
https://www.gpen.com/pages/warranty
YOCAN
https://www.yocanusa.com/pages/warranty
PUFFCO
https://www.puffco.com/pages/warranty
Maitri Medicinals strives to provide patients with the highest quality medical marijuana products and service in accordance with Pennsylvania regulations. Maitri Medicinals is not liable for defects that occur during Grower/Processor cultivation, processing and packaging, as well as device manufacturing, and therefore reserves the right to deny a return for any reason. Maitri will cooperate with Grower/Processor policies and procedures, and will make every effort to ensure our patients’ satisfaction.